Details of Order Cancellation or Modification Requested before Shipment Explained...

Details about cancellation and/or modification for all orders that have not shipped:

  • At time of order, all orders placed are processed through the payment means selected.  Your payment includes Credit Card fees for StepUP Stair of 3.75% at time of purchase.  Also after one (1) business day, there is an additional 3.75% or $15 processing/cancellation charge; whichever is greater.  Any cancellation will be subject to these charges for cancellation. 
  • If modification to the order are requested or needed, we are able to assist versus placing an additional order.  We are happy to provide these, usually at no charge.  If the value decreases in value by 10% or $100; whichever is less, the fees mentioned previously may be imposed on the order difference.
  • Any order placed that includes either a discount or free shipping that reduces the value below the threshold of the discount provided because of the modifications will additionally have the discounts/free shipping modified accordingly based on current promotions. Any order placed that includes either a discount or free shipping that increases the value to a greater discount or meet a free shipping because of a modifications will not automatically be entitled to these greater incentives.  We will maintain any current discount and/or free shipping based on the order originally placed.
  • Any order placed for any stocked items not scheduled to be shipped the following business day are eligible to be cancelled without additional charges; as shown above.  Additional charges would be either 7.5% or a $15 handling charges; whichever is greater.  Potential exceptions may apply, subjected to StepUP Stair Parts discretion on a case by case basis.
  • Any order placed for any stocked items scheduled to be shipped the following business day are eligible to be cancelled with a 30% restocking charges on the stocked stair parts.  An additional charge could be on the shipping/handling of 7.5%. Potential exceptions may apply, subjected to StepUP Stair Parts discretion on a case by case basis.
  • Any order placed for any non-stocked items are not be able to be cancelled after 2 business days. Any non-stock stair parts not significantly manufactured or processed may be able to be cancelled but will impose processing fees beyond the additional charges outlined for stocked items. Potential exceptions may apply, subjected to StepUP Stair Parts discretion and on a case by case basis.
As much as we desire to properly assist in any and all orders, we cannot be responsible for orders placed without assistance to understand details of our order processing and the expenses we receive from the time of order until shipping has occurred. If shipping has occurred, please review our return policy.