Details of Order Cancellation or Modification Requested before Shipment Explained...
Details about cancellation and/or modification for all orders that have not shipped:
- At time of order, all orders placed are processed through the payment means selected. Your payment includes credit card fees that StepUP Stair is charged of 3.75% at time of purchase; non-refundable. Also after one (1) business day, there is an additional 3.25% or $25; whichever is greater, processing/cancellation charge. Any cancellation will be subject to these charges for cancellation.
- If modification to the order are requested or needed, we are able to assist versus placing an additional order. We are happy to provide these at the time of the order placement; usually at no additional charge. However, if the value decreases in value by 10% or $100; whichever is less, the fees mentioned previously may be imposed on the order difference.
- If modification to the order are requested or needed after one (1) business day, we are able to assist versus placing an additional order. Depending on how far the order processing has occurred, we may require an additional charge; typically $25 per changed item or max of $50 per order. If individual products are reduced or removed, these items will be additionally charged as shown above regarding processing fees after one (1) business day.
- Any order placed that includes either a discount or free shipping that reduces the value below the threshold of the discount provided because of the modifications will additionally have the discounts/free shipping modified accordingly. Any order placed that includes either a discount or free shipping that increases the value to a greater discount or meet a free shipping because of a modifications will not automatically be entitled to these greater incentives. We will maintain any current discount and/or free shipping based on the order originally placed.
- Any order placed for any stocked items that is not scheduled to be shipped the following business day are eligible to be cancelled without additional charges; as shown above. Additional charges would be either 7% or a $25 handling charges; whichever is greater. Potential exceptions may apply, subjected to StepUP Stair Parts discretion on a case by case basis.
- Any order placed for any stocked items scheduled to be shipped the following business day are eligible to be cancelled with a 30% restocking charges on the stocked stair parts. An additional charge could be on the shipping/handling of 7%. Potential exceptions may apply, subjected to StepUP Stair Parts discretion on a case by case basis.
- Any order placed for any non-stocked items are not be able to be cancelled after 2 business days. Any non-stock stair parts not significantly manufactured or processed may be able to be cancelled but will impose processing fees beyond the additional charges outlined for stocked items. Potential exceptions may apply, subjected to StepUP Stair Parts discretion and on a case by case basis.
